Refund policy
Last updated: [DATE]
The short version
- The Free plan is free. There's nothing to refund.
- Cancel a paid plan any time. You keep access until the end of the period you paid for.
- New yearly plans can be refunded in full within 14 days of purchase.
- If we charged you by mistake, we'll refund it.
Monthly plans
Monthly plans are billed at the start of each month. You can cancel at any time from your dashboard, and you won't be charged again. We don't refund the rest of a month you've already started, except where the law requires it or for a billing error.
Yearly plans
If you buy a yearly plan and change your mind, ask for a refund within 14 days of the first payment and we'll refund it in full. After 14 days, you can cancel so the plan doesn't renew, and you keep access until the end of the year you paid for. Renewals can be refunded within 7 days of the renewal date if you haven't used the service since it renewed.
Billing errors and service problems
If you were charged twice, charged after cancelling, or charged the wrong amount, contact us and we'll refund the incorrect charge. If a serious problem on our side stopped the service working for a long period, contact us and we'll offer a fair credit or partial refund.
Consumers in the UK and EU
If you buy as a consumer in the UK or EU, you have a legal right to cancel within 14 days of purchase. If you ask us to start the service straight away and then cancel within those 14 days, we may deduct an amount for the service you used. Nothing in this policy affects your statutory rights.
How to ask for a refund
Open a ticket on our help page and choose "Billing and payments", then "Refund request". Include the email on your account and the date of the charge. We aim to reply within [2] business days.
Approved refunds are made by our payment partner [e.g. Paddle] to the original payment method. Depending on your bank, they usually arrive within 5 to 10 business days.
Questions
Email support@growmarketingpro.com or use the help page.